~Cloud Computing~,auto-response FAQ's,barcode,BizTalk,Cloud-based,Cloud-native,distance learning,e-Commerce ,e-invoicing exchange,electronic funds transfer,emergent design,Instituted e-prescribing,integrations with,MapQuest-branded Web store,Medicare reporting,middleware,network monitoring,online auctions,patient submissions,skills-based routing,wireless handhelds,working software,XML,,,,,,,,,,,,,,,
~Technical Director~,Senior Product Owner,Agile ceremonies,Agile teams,consulting,curriculum,customer service award,Director,employee surveys,Encouraging the Heart,leadership award for,MAPICS Team Leader,mentored existing team into subject matter experts,multi-tier support,of Customer Services,of Professional Services,of Technical Services,peer review,policies,procedures,resource scheduling,Senior Program Manager,Senior Project Manager,skills-based routing,sourcing recommendations,staff planning,teamwork award,Technical Services Manager,training,work instructions,,,,,,,,
~Waterfall Models~,Adapted barcode,appliance assembly,Biztalk,client/server CRM,Cloud-based CRM,Cloud-based EDI,electronic funds transfer,establishing FRACAS,integrations with,Instituted e-prescribing,inventory reconciliation,Linux wireless handhelds,MapQuest-branded Web store,middleware,PM certifications,recurring patient shipments,resource scheduling,service call management,XML document management,,,,,,,,,,,,,,,,,,,
~consistently takes initiative~,Authored,auto-response FAQ's,Automating Format Design,award,business plan for IPO,Collaborated on,continuous refactoring, curriculum,decentralized decision-making,defect circumventions,defect tracking,Developing User Friendly Report Writers,distance learning,document management,e-invoicing exchange,emergent design,establishing FRACAS,knowledge management,mentored existing team into subject matter experts,on Quality Manual,patient submissions,peer review,procedures,Published,Quality Manual,project plans,Quickstart installation,skills-based routing,stakeholder reviews,surveys,team planning,technical specifications,test driven development,The Hotline Story: Tales from the Cryptic,training,translating retrospective items,work instructions
~diligently leading engineers~,Agile ceremonies,Agile SAFe certified SPC,Agile teams,alpha-test,auto-response FAQ's,beta-release,beta-test,Certified ScrumMaster,curriculum,distance learning,Encouraging the Heart,incentive structures,inventory reconciliation,ISO 9001 Registration,knowledge management,leadership award for,Maximizes innovation,mentored existing team into subject matter experts,Minimizes technical debt,patient submissions,peer review,PM/PO,Program Consultant,PM certifications, policies,procedures,Quality Manual,real-time shop order update,SAFe Agilist,service level agreements,Six Sigma,skills-based routing,surveys,test plans,training,work instructions,
~addressing big picture issues~,business continuity,business plan,CRM,customer service applications,decentralized decision-making,defect tracking,e-invoicing exchange,ERP,establishing FRACAS,IBM's MAPICS,Instituted e-prescribing,invoices,MAPICS reports to DEC VAX users,MAPICS/DB,Medicare reporting,multi-tier support,open source,pay-per-incident,PO's,project plans,recurring patient shipments,resource scheduling,sell-through reporting,service call,service level agreements,stakeholder reviews,voice of the customer,,,,,,,,,,
~balance of knowledge~,appliance assembly,barcode,BizTalk,business continuity,consulting,customer service applications,eliminates obstacles,emergent design,field asset tracking,frontline customer service,infrastructure outsourcing,Instituted e-prescribing,integrations, MapQuest-branded Web store,Medicare reporting,middleware,migrations,monitoring,multi-tier support,network,Outsourced,outsourcing agreements,platform migration services,PM certifications,procedures,project plans,Quickstart installation services,resource scheduling,service level agreements,shortest sustainable lead time,specifications,stakeholder reviews,team planning,upgrades,voice of the customer,work instructions,working software
MATT CONESCU
Greater Boston Area
www.conescu.com/matt
linkedin.com/in/mattconescu

SKILLS

Leadership
* Technical Director
* Program Manager
* Systems Integrator
* Software Developer
* Instructional Designer

Best Practices
* Waterfall Models
* Agile Certifications
* ISO 9001 Registration
* Survey Methodologies
* Awards and Recognition

Technology Adoption
* Cloud Computing
* e-Commerce/EDI
* Enterprise Applications
* Knowledge Management
* Legacy System Migrations

EXPERIENCE

2016-Present, Senior Product Owner
EBSCO Information Services, Ipswich, MA
* Agile SAFe certified SPC leading Agile teams bootstrapping Cloud-native componentry.
* Facilitates Agile ceremonies including sprint planning, backlog refinement and team demos.
* Implements the voice of the customer by translating retrospective items into working software. 
* Maximizes innovation in the shortest sustainable lead time through decentralized decision-making. 
* Minimizes technical debt using test driven development, continuous refactoring and emergent design.
* Participates in staff planning and coordination by making sourcing recommendations when appropriate.
* Recognized with Agile certifications for Certified ScrumMaster, SAFe Agilist, PM/PO and Program Consultant. 

2007-2016, Senior Project Manager
NxStage Medical, Inc., Lawrence, MA
* Re-engineered customer service applications for e-prescribing at home dialysis equipment manufacturer.
* Instituted e-prescribing featuring patient submissions, e-invoicing exchange and Medicare reporting.
* Introduced distance learning, Cloud-based EDI for PO's, ASN's, invoices and sell-through reporting.
* Automated PM certifications, inventory reconciliation, recurring patient shipments and invoicing.
* Adapted barcode middleware to stream extruder data to ERP for real-time shop order update.
* Authored project plans, specifications, test plans, work instructions and training curriculum.
* Performed ERP monitoring, migrations, upgrades and integrations with Cloud-based CRM.
* Recognized with promotion to senior project management. 

2005-2006, Technical Services Manager
TomTom, Inc., Concord, MA
* Architected customer service applications and infrastructure outsourcing at GPS navigation manufacturer.
* Created MapQuest-branded Web store on open source e-Commerce platform hosted by logistics provider.
* Implemented BizTalk middleware with logistics provider for e-Commerce, order and shipment processing.
* Introduced Cloud-based EDI with national retailers for PO's, ASN's, invoices and sell-through reporting.
* Instituted Cloud-based CRM with auto-response FAQ's, skills-based routing and customer surveys.
* Outsourced frontline customer service and mentored existing team into subject matter experts.

1999-2004, Senior Program Manager
Sun Microsystems, Inc., Nashua, NH
* Re-engineered customer service applications for new acquisitions at Unix server/workstation manufacturer.
* Instituted Cloud-based network monitoring, knowledge management, online auctions and pay-per-incident.
* Developed Cloud-based CRM, platform migration services and Six Sigma project for establishing FRACAS.
* Negotiated service level agreements, outsourcing agreements, billing rates and incentive structures.
* Authored technical specifications for Linux wireless handhelds and XML document management. 
* Recognized with leadership award for  Encouraging the Heart  and teamwork award. 
* Recognized with two promotions in two years to senior program management. 

1997-1998, Director of Professional Services
F5 Networks, Inc., Seattle, WA
* Established multi-tier support, consulting and infrastructure outsourcing at load balancing start-up.
* Instituted 24x7 support operations and customer distribution of emergency boot CD-ROM s.
* Developed network monitoring using MRTG, Cloud-based diagnostics and upgrades.
* Outsourced appliance assembly, software configuration and hot spares kitting.
* Implemented client/server CRM featuring a Cloud-based thin client.
* Introduced customer surveys and employee peer review programs.

1994-1996, Director of Customer Services
Optio Software, Inc., Atlanta, GA
* Established multi-tier support, consulting, training, Q/A and IT at document management start-up.
* Instituted 24x7 support operations, Quickstart installation services and alpha-test policies.
* Migrated legacy sales, service call and defect tracking applications to client/server CRM.
* Recognized with CRM vendor's beta-test site award for creating defect circumventions.
* Introduced customer surveys, employee surveys and employee peer review programs.
* Automated department resource scheduling.
* Collaborated on business plan for IPO.

1989-1994, MAPICS Team Leader/Duty Manager
IBM Corporation, Atlanta, GA
* Expanded multi-tier support, consulting and training at ERP business unit.
* Instituted 24x7 support operations and customer-site beta-test policies.
* Re-engineered service call management and resource scheduling applications.
* Designed MAPICS/DB electronic funds transfer and TechLink Cloud-based consulting. 
* Collaborated on Quality Manual and training curriculum for successful ISO 9001 Registration.
* Published  The Hotline Story: Tales from the Cryptic,  MAPICS The Magazine, October, 1994.
* Recognized with customer service award for year-end customer support of financial applications.

1982-1989, Administrative Systems Manager
Schlumberger Technologies, Ridgefield, CT
* Expanded interoperability, business continuity and platform migrations at oilfield services business unit.
* Developed EDI, HR, PO, asset tracking and P/R budgeting applications to supplement IBM's MAPICS ERP.
* Designed IBM to DEC integrations to email IBM MAPICS reports to DEC VAX users as attachments.
* Performed migrations between release and beta-release IBM midrange and DEC VAX platforms.
* Published  Developing User Friendly Report Writers,  Small Systems World, November, 1983.
* Published  Automating Format Design,  Small Systems World, March, 1984.
* Recognized with promotion to Member of Professional Staff.
 
EDUCATION

1992, Candidate for MS, Software Engineering
Southern Polytechnic State University, Marietta, GA

1975, BA, Psychology and Mass Communications
University of Hartford, West Hartford, CT

REFERENCES

Matt is a do-er. He likes to get things done, stretch. He consistently takes initiative and he persists in the face of obstacles. Matt considers issues, looks for solutions and asks others for input... 
Stephanie Livermore, EBSCO Information Services, July, 2019

...With expertise leading cross-functional agile teams in an interdependent environment, Matt has been diligently leading engineers across 5 timezones, bootstrapping innovative operating models.
Mikhail Vaynshteyn, EBSCO Information Services, July, 2019

Matt sees beyond the scope of work addressing big picture issues that could have otherwise been overlooked. His foresight and collaborative approach make him a valuable resource...
Scott Lobdell, NxStage Medical, March, 2013

...With each project, Matt brings enthusiasm, creativity, focus, and humor. It's his balance of knowledge, enjoyable spirit, and managerial experience that makes him a key player on our team.
Clay Morse, NxStage Medical, February, 2010